It is now 10 days since I ordered my six sets of the Airfix Sink the Bismarck! collection of 1/1200th scale models.
They have yet to arrive.
According to the supplier (a trader on ebay) they were sent via second class post on the 13th September and so should have arrived. I contacted the said supplier and received a very polite email apologising for the delay and suggesting that I should contact the local PO to see if the parcel was there and that perhaps a 'while you were out' card had not been posted. I duly did this only to be told by the PO that it should have arrived within four or five days maximum and that I should contact the seller again.
Luckily the ebay trader had a customer service telephone number and so I called them. They confirmed that the order had been posted on the 13th and that if it had not arrived by the 27th then I should contact them again and they would either offer a full refund or would post out another order EXCEPT that they no longer had the item in stock as they were awaiting a fresh consignment. That was all very reasonable if a little frustrating. I did point out though that they were still listing the item on ebay and according to the listing they still had some 80 plus copies in stock. I was then surprised to be told that the ebay listings were not always updated to reflect accurate stock levels!
This was somewhat less than encouraging....