Saturday 15 September 2018

DISASTER!!! Kurtz and Allison debacle....Part 2

After an email last night and a phone call to the dealer in question this morning my Kurtz and Allison debacle has been resolved in a professional and courteous fashion.

The bookshop owner could not have been more apologetic if he tried and conducted the whole issue in an exemplary fashion. In a nutshell I have a full refund and as the book is in effect unsaleable he said I may as well keep it.

I was so impressed by the obvious sincerity that I have registered on their mailing list and left a small ‘wants’ list with them. The dealer may be down half a book and the cost of postage but he has gained a client.

Old fashioned courtesy and quality customer service will get my business any day!

In respect of the book itself I have a rather novel idea. As it is in effect ruined I am tempted to carefully remove the prints - which are high quality and on heavy paper - and get them framed for the man cave.

I still want to get a full copy though!


The Good Soldier Svjek said...

Glad to hear you got it sorted out !

'Lee. said...

Glad it has been resolved David. No doubt the missing prints are sitting framed on somebody else's wall!

arthur1815 said...

That's good news, indeed. It is most encouraging to hear that honourable behaviour and good customer service still exist. You must let us know the name of this dealer so we can enjoy their service too!

Framing the prints sounds an excellent idea.

tradgardmastare said...

Pleased to hear that the issue was resolved so well.

David Manley said...

Good news indeed :)

David Crook said...


All has been resolved and should you wish to avail yourself of the bookshop in question - for excellent customer service - it is called The Ryde Bookshop and is based on the Isle of White.

The original price of the book when published was US$ 250 but the version I acquired was a mere £12.80. So Geordie sadly I do not have £250 in the kitty - just £12.80....

Many thanks all,


Geordie an Exiled FoG said...

Glad is was resolved
Still plenty to but for £12.80 though ;)

BigLee said...

Sounds like excellent service rewards everyone concerned. Who'd have guessed!

David Crook said...

Hi Geordie,

The £12.80 was well invested at Skirmish so have no worries on that score!

All the best,


David Crook said...

Hi Lee,

It is perhaps a sign of the times that I really dislike having to complain due to what appears to be a plague of disinterested and unhelpful 'customer service' practitioners. This was a very pleasant surprise with no argument - just a profuse apology and an instant refund and a pleasant conversation.

Simple, courteous and polite.

All the best,